strange error in mail app

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strange error in mail app

Hi,

I have the last version of egroupware with everything up to date
(composer update)

My setting base on apache, php, mysql, cyrus

But my user get often disconnected or just  get strange error (like the
screenshot) when using the mail

here is some log.  it  just happen randomly but many time in a day
sometime it's annoying and almost unusable


Fri Feb 03 17:16:41 2017] [error] [client 192.16.61.155] An error
happened (EGroupware\\Api\\Exception):
EGroupware\\Api\\Mail::getFolderStatus failed to fetch Mailbox
INBOX.Sent on 58 Reason:Aucune m?thode d'authentification IMAP n'a pu
?tre trouv?e., referer: https://webmail.egroupware.fr/index.php?cd=yes
[Fri Feb 03 17:17:03 2017] [error] [client 12.168.150.6] An error
happened (EGroupware\\Api\\Exception):
EGroupware\\Api\\Mail::getFolderStatus failed to fetch Mailbox INBOX on
24 Reason:Aucune m?thode d'authentification IMAP n'a pu ?tre trouv?e.,
referer:
https://webmail.egroupware.fr/index.php?menuaction=felamimail.uifelamimail.viewMainScreen&cd=yes
[Fri Feb 03 17:17:42 2017] [error] [client 172.168.150.6] File does not
exist:
/usr/share/egroupware/vendor/egroupware/ckeditor/skins/flat/skin.js,
referer:
https://webmail.egroupware.fr/index.php?menuaction=mail.mail_wizard.edit&acc_id=24&msg=EGroupware%5CApi%5CMail%3A%3AgetInstance+failed+to+instanciate+Mail+for+Profile+%2324+Reason%3AAucune+m%3Fthode+d%27authentification+IMAP+n%27a+pu+%3Ftre+trouv%3Fe.&msg_type=error
[Fri Feb 03 17:26:20 2017] [error] [client 172.168.150.6] An error
happened (Horde_Imap_Client_Exception): Le serveur mail a refus?
l'authentification., referer: https://webmail.egroupware.fr/index.php?cd=yes
[Fri Feb 03 17:26:27 2017] [error] [client 172.168.150.6]
mail_ui::index576EGroupware\\Api\\Mail::getFolderStatus failed to fetch
Mailbox INBOX on 24 Reason:Le serveur mail a refus? l'authentification.
Menuaction:mail.mail_ui.index.mail_ui->index:576 /
EGroupware\\Api\\Framework\\Ajax->ajax_exec:1007 /
call_user_func_array(Array) /
EGroupware\\Api\\Json\\Request->handleRequedisst:179 /
EGroupware\\Api\\Json\\Request->parseRequest:91, referer:
https://webmail.egroupware.fr/index.php?cd=yes
[Fri Feb 03 17:26:30 2017] [error] [client 172.168.150.6] An error
happened (EGroupware\\Api\\Exception):
EGroupware\\Api\\Mail::getFolderStatus failed to fetch Mailbox INBOX on
24 Reason:Aucune m?thode d'authentification IMAP n'a pu ?tre trouv?e.,
referer:
https://webmail.egroupware.fr/index.php?menuaction=mail.mail_compose.compose&id=mail%3A%3A1529%3A%3A24%3A%3ASU5CT1g%3D%3A%3A8621&from=forward&mode=forwardinline
[Fri Feb 03 17:26:32 2017] [error] [client 192.16.116.33]
mail_ui::ajax_refreshQuotaDisplay4318 Aucune m?thode d'authentification
IMAP n'a pu ?tre trouv?e., referer:
https://webmail.egroupware.fr/index.php?cd=yes
[Fri Feb 03 17:26:40 2017] [error] [client 192.16.100.32]
mail_ui::index576Aucune m?thode d'authentification IMAP n'a pu ?tre
trouv?e. Menuaction:mail.mail_ui.index.mail_ui->index:576 /
EGroupware\\Api\\Framework\\Ajax->ajax_exec:1007 /
call_user_func_array(Array) /
EGroupware\\Api\\Json\\Request->handleRequest:179 /
EGroupware\\Api\\Json\\Request->parseRequest:91, referer:
https://webmail.egroupware.fr/index.php?menuaction=felamimail.uifelamimail.viewMainScreen&cd=yes
[Fri Feb 03 17:31:10 2017] [error] [client 172.168.150.6]
mail_ui::ajax_refreshQuotaDisplay4318 Aucune m?thode d'authentification
IMAP n'a pu ?tre trouv?e., referer:
https://webmail.egroupware.fr/index.php?redirect=1486139213.2978&cd=yes
[Fri Feb 03 17:31:15 2017] [error] [client 192.16.115.154]
mail_ui::index576EGroupware\\Api\\Mail::getFolderStatus failed to fetch
Mailbox INBOX on 24 Reason:Le serveur mail a refus? l'authentification.
Menuaction:mail.mail_ui.index.mail_ui->index:576 /
EGroupware\\Api\\Framework\\Ajax->ajax_exec:1007 /
call_user_func_array(Array) /
EGroupware\\Api\\Json\\Request->handleRequest:179 /
EGroupware\\Api\\Json\\Request->parseRequest:91, referer:
https://webmail.egroupware.fr/index.php?egroupware_sessionId=MNSessId58944f6e73085&cd=yes
[Fri Feb 03 17:36:06 2017] [error] [client 172.168.150.6] An error
happened (Horde_Imap_Client_Exception): Aucune m?thode
d'authentification IMAP n'a pu ?tre trouv?e., referer:
https://webmail.egroupware.fr/index.php?cd=yes


or

[Fri Feb 03 11:02:02 2017] [error] [client 192.168.1.122] PHP Warning:
file_exists(): open_basedir restriction in effect.
File(/home/stylite/epl-16.1/egroupware/vendor/pear-pear.horde.org/Horde_Mime/data/Horde_Mi
me/locale) is not within the allowed path(s):
(/usr/share/egroupware:/var/lib/egroupware:/tmp:/usr/bin) in
/usr/share/egroupware/vendor/pear-pear.horde.org/Horde_Translation/Horde/Translation/Autodetect.php
on l
ine 67, referer:
https://webmail.egroupware.fr/index.php?menuaction=mail.mail_compose.compose&id=mail%3A%3A3592%3A%3A24%3A%3ASU5CT1g%3D%3A%3A95007&from=reply
[Fri Feb 03 11:02:02 2017] [error] [client 192.168.1.122] #1
/usr/share/egroupware/vendor/pear-pear.horde.org/Horde_Translation/Horde/Translation/Autodetect.php(67):
file_exists('/home/stylite/e...'), referer: ht
tps://webmail.egroupware.fr/index.php?menuaction=mail.mail_compose.compose&id=mail%3A%3A3592%3A%3A24%3A%3ASU5CT1g%3D%3A%3A95007&from=reply
[Fri Feb 03 11:02:02 2017] [error] [client 192.168.1.122] #2
/usr/share/egroupware/vendor/pear-pear.horde.org/Horde_Translation/Horde/Translation/Autodetect.php(49):
Horde_Translation_Autodetect::_searchLocaleDir
ectory(), referer:
https://webmail.egroupware.fr/index.php?menuaction=mail.mail_compose.compose&id=mail%3A%3A3592%3A%3A24%3A%3ASU5CT1g%3D%3A%3A95007&from=reply
[Fri Feb 03 11:02:02 2017] [error] [client 192.168.1.122] #3
/usr/share/egroupware/vendor/pear-pear.horde.org/Horde_Translation/Horde/Translation.php(93):
Horde_Translation_Autodetect::loadHandler('Horde_Translat
i...'), referer:
https://webmail.egroupware.fr/index.php?menuaction=mail.mail_compose.compose&id=mail%3A%3A3592%3A%3A24%3A%3ASU5CT1g%3D%3A%3A95007&from=reply
[Fri Feb 03 11:02:02 2017] [error] [client 192.168.1.122] #4
/usr/share/egroupware/vendor/pear-pear.horde.org/Horde_Mime/Horde/Mime/Mail.php(437):
Horde_Translation::t('Plaintext Versi...'), referer: https://webm
ail.egroupware.fr/index.php?menuaction=mail.mail_compose.compose&id=mail%3A%3A3592%3A%3A24%3A%3ASU5CT1g%3D%3A%3A95007&from=reply
[Fri Feb 03 11:02:02 2017] [error] [client 192.168.1.122] #5
/usr/share/egroupware/api/src/Mailer.php(585):
Horde_Mime_Mail->send(Object(Horde_Mail_Transport_Smtphorde), true,
true), referer: https://webmail.sdis
38.fr/index.php?menuaction=mail.mail_compose.compose&id=mail%3A%3A3592%3A%3A24%3A%3ASU5CT1g%3D%3A%3A95007&from=reply
[Fri Feb 03 11:02:02 2017] [error] [client 192.168.1.122] #6
/usr/share/egroupware/mail/inc/class.mail_compose.inc.php(2962):
EGroupware\\Api\\Mailer->send(), referer:
https://webmail.egroupware.fr/index.php?menuacti
on=mail.mail_compose.compose&id=mail%3A%3A3592%3A%3A24%3A%3ASU5CT1g%3D%3A%3A95007&from=reply
[Fri Feb 03 11:02:02 2017] [error] [client 192.168.1.122] #7
/usr/share/egroupware/mail/inc/class.mail_compose.inc.php(444):
mail_compose->send(Array), referer:
https://webmail.egroupware.fr/index.php?menuaction=mail
.mail_compose.compose&id=mail%3A%3A3592%3A%3A24%3A%3ASU5CT1g%3D%3A%3A95007&from=reply
[Fri Feb 03 11:02:02 2017] [error] [client 192.168.1.122] #8 [internal
function]: mail_compose->compose(Array), referer:
<a href="https://webmail.egroupware.fr/index.php?menuaction=mail.mail_compose.compose&id=mail%3A%3A3592%">https://webmail.egroupware.fr/index.php?menuaction=mail.mail_compose.compose&id=mail%3A%3A3592%
3A%3A24%3A%3ASU5CT1g%3D%3A%3A95007&from=reply
[Fri Feb 03 11:02:02 2017] [error] [client 192.168.1.122] #9
/usr/share/egroupware/api/src/loader/deprecated_factory.php(179):
call_user_func(Array, Array), referer:
https://webmail.egroupware.fr/index.php?menuaction
=mail.mail_compose.compose&id=mail%3A%3A3592%3A%3A24%3A%3ASU5CT1g%3D%3A%3A95007&from=reply
[Fri Feb 03 11:02:02 2017] [error] [client 192.168.1.122] #10
/usr/share/egroupware/api/src/Etemplate.php(369):
ExecMethod('mail.mail_compo...', Array), referer:
https://webmail.egroupware.fr/index.php?menuaction=mai
l.mail_compose.compose&id=mail%3A%3A3592%3A%3A24%3A%3ASU5CT1g%3D%3A%3A95007&from=reply
[Fri Feb 03 11:02:02 2017] [error] [client 192.168.1.122] #11 [internal
function]:
EGroupware\\Api\\Etemplate::ajax_process_content('mail_myuser_MT...',
Array, true), referer: https://webmail.egroupware.fr/index.php
?menuaction=mail.mail_compose.compose&id=mail%3A%3A3592%3A%3A24%3A%3ASU5CT1g%3D%3A%3A95007&from=reply
[Fri Feb 03 11:02:02 2017] [error] [client 192.168.1.122] #12
/usr/share/egroupware/api/src/Json/Request.php(179):
call_user_func_array(Array, Array), referer:
https://webmail.egroupware.fr/index.php?menuaction=mail.
mail_compose.compose&id=mail%3A%3A3592%3A%3A24%3A%3ASU5CT1g%3D%3A%3A95007&from=reply
[Fri Feb 03 11:02:02 2017] [error] [client 192.168.1.122] #13
/usr/share/egroupware/api/src/Json/Request.php(91):
EGroupware\\Api\\Json\\Request->handleRequest('EGroupware\\\\Api\\\\...',
Array), referer: https:/
/webmail.egroupware.fr/index.php?menuaction=mail.mail_compose.compose&id=mail%3A%3A3592%3A%3A24%3A%3ASU5CT1g%3D%3A%3A95007&from=reply
[Fri Feb 03 11:02:02 2017] [error] [client 192.168.1.122] #14
/usr/share/egroupware/json.php(119):
EGroupware\\Api\\Json\\Request->parseRequest('EGroupware\\\\Api\\\\...',
'{"request":{"pa...'), referer: https://
webmail.egroupware.fr/index.php?menuaction=mail.mail_compose.compose&id=mail%3A%3A3592%3A%3A24%3A%3ASU5CT1g%3D%3A%3A95007&from=reply
[Fri Feb 03 11:02:02 2017] [error] [client 192.168.1.122] #15 {main},
referer:
https://webmail.egroupware.fr/index.php?menuaction=mail.mail_compose.compose&id=mail%3A%3A3592%3A%3A24%3A%3ASU5CT1g%3D%3A%3A95007&from=re
ply
[Fri Feb 03 11:02:02 2017] [error] [client 192.168.1.122] #
Instance=default, User=myuser, Request=POST
https://webmail.egroupware.fr/json.php?menuaction=EGroupware\\Api\\Etemplate::ajax_process_content,
User-agent=
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like
Gecko) Chrome/55.0.2883.87 Safari/537.36, referer:
<a href="https://webmail.egroupware.fr/index.php?menuaction=mail.mail_compose.compose&id=mail%3A%3A3592%3">https://webmail.egroupware.fr/index.php?menuaction=mail.mail_compose.compose&id=mail%3A%3A3592%3
A%3A24%3A%3ASU5CT1g%3D%3A%3A95007&from=reply

Don't really know where to look or what to do

I have try debug thing  but nothing clear came out


Thanks




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